Politique d’expédition

At Dollsy Reborns UK, we understand how exciting it is to receive your new doll. We aim to dispatch all orders as quickly and safely as possible.

We offer FREE shipping on all orders over £150 worldwide.

Where We Ship

We currently ship worldwide.

UK Shipping

Dispatch Time

Orders are typically dispatched within 1–3 working days, unless otherwise stated on the product listing.

Customised, weighted, or specially prepared dolls may require additional preparation time.

Delivery Services

  • Next Day Delivery: DPD Next Day (where available)

  • Standard Delivery: Royal Mail Tracked

UK delivery is typically 1–3 working days after dispatch, depending on the service selected.

Delivery times are estimates and may vary due to factors outside our control.

Tracking

Once your order has been dispatched, you will receive tracking details via email.

International Shipping (Worldwide)

We ship internationally from the United Kingdom to customers worldwide.

Dispatch Time

International orders are typically dispatched within 1–3 working days, unless the item is customised or specially prepared.

Dispatch time does not include delivery or customs clearance time.

Delivery Services

International orders are shipped using trusted couriers, including:

  • Royal Mail International Tracked

  • DPD International

  • UPS

The courier used will depend on the destination, size, weight, and value of the order.

Import Duties & Taxes - Included in Your Price

For international orders, applicable import duties and taxes are included in the price you pay to Dollsy Reborns UK.

This means:

  • Applicable import duties and taxes are covered in the price paid at checkout.

  • Customers will not be required to pay additional import duties or taxes upon delivery.

  • There should be no unexpected customs duty or import tax charges to pay when your order arrives.

Please note that international shipments may still be subject to normal customs processing and inspections by authorities in the destination country, which can occasionally cause delays.

Customs Delays & Refused Deliveries

Customs processing times are outside our control.

If an order is refused, returned, or delayed because the customer fails to provide information or otherwise cooperate with the courier or customs authorities:

  • Original shipping costs are non-refundable.

  • Return shipping costs charged to us may be deducted from any refund.

  • In some circumstances, the order may not be eligible for a refund.

Delivery Timeframes

  • UK: Typically 1–3 working days after dispatch, depending on the service selected.

  • International: Delivery times vary depending on the destination and courier and may be affected by customs clearance.

All delivery timeframes are estimates only and are not guaranteed.

Incorrect Address Details

Customers are responsible for ensuring that all shipping details are entered correctly at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Orders returned due to an incorrect or incomplete address may incur additional shipping charges.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears to be lost, please contact us so we can assist with an investigation.

Courier investigations may take several working days. Refunds or replacements cannot be issued until the courier investigation has been completed.

Packaging & Insurance

All dolls are carefully packaged to help ensure they arrive safely.

High-value items are shipped with appropriate tracking and insurance.

Contact Us

If you have any questions about shipping, delivery options, international orders, or duties and taxes, please contact us before placing your order.