Shipping policy

At Dollsy Reborns UK, we understand how exciting it is to receive your new doll. We aim to dispatch all orders as quickly and safely as possible, with clear turnaround times depending on the type of doll purchased.

UK Shipping

Dispatch Time

  • Orders are typically dispatched within 1–3 working days, unless otherwise stated on the product listing.

  • Customised, weighted, or specially prepared dolls may require additional preparation time.

Delivery Services

  • Next Day Delivery: DPD Next Day (where available)

  • Standard Delivery: Royal Mail Tracked

Delivery times are estimates and may vary due to factors outside our control.

Tracking

Once your order has been dispatched, you will receive tracking details via email.

International Shipping

We ship internationally from the United Kingdom to selected countries.

Dispatch Time

  • International orders are typically dispatched within 1–3 working days, unless the item is customised or specially prepared.

  • Dispatch time does not include delivery or customs clearance time.

Delivery Services

International orders are shipped using trusted couriers, including:

  • Royal Mail International Tracked

  • DPD International

  • UPS 

The courier used will depend on the destination, size, weight, and value of the order.

Customs, Import Taxes & Duties (International Orders)

International orders may be subject to customs duties, import taxes, VAT, and handling fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees

  • Any customs charges are the responsibility of the customer

  • We are unable to estimate these charges in advance

Customs Delays & Refused Deliveries

  • Delays caused by customs inspections or processing are outside our control

  • If an order is refused, returned, or delayed due to unpaid customs charges or failure to cooperate with customs authorities:

    • Original shipping costs are non-refundable

    • Return shipping costs (if charged to us) may be deducted from any refund

    • In some cases, the order may not be eligible for a refund

Delivery Timeframes

  • UK delivery is typically 1–3 working days after dispatch, depending on the service selected

  • International delivery times vary by destination and courier and may be affected by customs clearance

Delivery times are estimates only and are not guaranteed.

Incorrect Address Details

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete address information

  • Orders returned due to incorrect addresses may incur additional shipping charges

Lost or Delayed Parcels

  • If your parcel is significantly delayed or appears lost, please contact us so we can assist with an investigation

  • Courier investigations may take several working days

  • Refunds or replacements cannot be issued until the courier investigation is complete

Packaging & Insurance

All dolls are carefully packaged to ensure safe transit.
High-value items are shipped with appropriate tracking and insurance.

Contact Us

If you have any questions about shipping, delivery options, or international orders, please contact us before placing your order.